Refund policy

At Arohana, every piece is crafted with care, and we want you to love what you receive.

Eligibility for Returns/ Replacements

We accept returns or replacements only in the following cases:

•The item delivered to you was incorrect

•The item was damaged during delivery

•The item has a manufacturing defect

•You wish to exchange the size

If any of these apply, please contact us within 48 hours of receiving your order at samiksha@shoparohana.com l WhatsApp-+917507865870.

Return Process

• Once your return request is approved, our team will assist you with the next steps. Depending on availability in your area, we will arrange a pickup or request you to send the product back to us.

• Returned products must be unused, unworn, with original tags and packaging.

Refunds

•once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

•If approved, the refund will be processed to your original payment method within 7-10 business days.

•please note: Your bank or card provider may take additional time to reflect the refund.

Non-Returnable Items

We do not accept returns on the following:

•sale items or discounted purchases

•Made to order/ custom -made

•Gift cards